Shipping & Returns

Shipping
 
In stock approved orders are shipped via UPS within 24hrs. All orders placed on weekends, holidays, or during acts of GOD(natural or unnatural disasters) are shipped on the first open business day.  
Shipping options for US residents:  Next Day Air, 2nd Day Air, 3 Day Select, or UPS Ground. Depending on location shipping will take 1-7 days. (We are in Florida).
Shipping options for Canadian residents: UPS Standard Ground, or UPS Worldwide Expedited where applicable. Depending on location shipping will take 7-12 days.
We are not responsible for brokerage fees, taxes or tariffs on Canadian or International shipments.
Please contact UPS Canada for with cost of item to get estimate of fees.
 
Tracking
 
Tracking number is sent via email to the email address you provide to us. Please allow 24 hours to pass before tracking your item. You can track your item at ups.com. Takes approximately 24 hours to enter UPS's system.
 
Receiving
 
If your item is damaged during shipping please contact us immediately. Please take pictures if possible. We will file a claim with UPS and resend new item or refund payment once claim is approved.  
If you not satisfied with you item please contact us immediately. We will make every effort to remedy the situation.
 
Phone Toll Free: 1-877-787-5734
 
 
Mailing Address:
Brightstar Car Audio Inc.
P.O.Box 1621
Pinellas Park, Florida
33780
 
Returns:
Brightstar Car Audio Inc.
6555 44th St. No.
Unit 2013
Pinellas Park, Florida
33781
Returns and Refunds
 
(A). All defective or unused/unopened items must be returned to us at:
Brightstar Car Audio Inc.
6555 44th St. No.
Unit 2013
Pinellas Park, Florida
33781
Please include all pertinent information.(Name, payment information, Item # etc.)
(B).  Once defective or unused product has been received and checked in, a replacement unit will be shipped freight prepaid to the customer or item cost refunded.
(C). UNUSED/UNOPENED: Must be returned with 14 days of delivery. Only items that are in brand new, resalable condition, in original packaging with all paperwork and hardware will be refunded item cost only. UPS does not refund shipping. This includes subwoofer boxes.
(D). OPENED/USED/INSTALLED PRODUCTS: All sales are final. Opened, used, and installed items are covered by listed warranty only.
(E). All merchandise comes with a 90 day warranty through us. After 90 days please contact manufacturer for factory warranty.
(F). All shipping charges are non-refundable. 
(G). The seller is responsible for shipping ONLY if the WRONG ITEM is shipped.
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